A caring community helping you find the support you may need

A-Z DIRECTORY OF SUPPORT, ADVICE & SERVICES

We have researched places to go or contact for support by phone. In the list below we signpost you to local services first, followed by city-wide contacts. There are also national helplines you can also access. This is not an exhaustive list. All contact details correct at time of publishing.

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LOCAL REPRESENTATION AND ADVICE

Al Carns MP

al.carns.mp@parliament.uk  

07594 530309

Cllr Jordan Phillip   jordan.phillip@birmingham.gov.uk

Brandwood-based advice surgeries are on the second Thursday of month, 6-7pm at Brandwood Community Centre.

Cllr Hamzah Sheikh 

hamzah.sheikh@birmingham.gov.uk

Brandwood-based advice surgeries are on the last Friday of month, 6.30-7.30pm Brandwood Community Centre.

ADDICTION & RECOVERY SUPPORT

  • Change Grow Live (support with addiction, rehabilitation service) 0121 227 5890
  • Aquarius (support with drugs, alcohol, gambling. Group support and family support) 0121 622 8181
  • Alcoholics Anonymous  (local meetings on Tues, Wed and Sat at Warstock Community Centre).  01384 482929
  • Gamblers Anonymous (All Saints Church Kings Heath 1st and 3rd of each month, Thursday  7.30-9.30pm. 0330 094 0322
  • Cranstoun  0121 633 1750

BEREAVEMENT SUPPORT

  • Birmingham City Council Adult Bereavement Services (Selly Oak) 0121 465 2000
  • Edward’s Trust (support for children and families) 0121 475 1705
  • Beyond the Horizon 0121 444 5454
  • Cruse Bereavement Support 0121 687 8010
  • Christ Church – Bereavement group (by Dogpool Lane) Tuesday mornings 0121 471 2379
  • Sands Birmingham (Stillbirth / Neonatal death society, has couples groups, mums groups, men’s groups as well as counselling and befriending) 0808 164 3332
  • Samaritans 116 123
  • British Association for Counselling & Psychotherapy information and services 0145 588 3316
  • Bereavement Advice Centre (helpline) 0800 634 9494
  • Child Death (helpline) 0800 282 986
  • Compassionate Friends (death of a child) 0845 123 2304
  • Miscarriage Association 01924 200799
  • Papyrus (Young People Suicide Prevention support Hopeline 24/7) 0800 0684141

CARING FOR OTHERS

  • Worried about an adult’s safety or welfare? Call 0121 303 1234 (Birmingham City Council)
  • Worried about a child or young person’s safety or welfare? Call 0121 303 1888 (B’ham City Council)
  • Worried that someone might be a victim of modern slavery? Call 0800 0121700
  • Support for Carers (safety ACAP) 0121 303 1234
  • Birmingham Carers (local support) 0333 006 9711
  • Carers UK (helpline) 0808 808 7777
  • UK Care Home Association (information on finding suitable care home) 0208 661 8188
  • Carehome UK Helpline (finding care homes) 0800 808 5852
  • Care Quality Commission 0300 0616 161

COMMUNITY WARM WELCOME SPACES

  • Food Bank Breakfast (Just turn up). Kings Heath Elim Church. 159 Allens Croft Rd, B14 6PR. Second Tuesday of the month 9-10am.
  • Place of Welcome at The Hub Hazelwell (chat with tea & biscuits, donations taken) Wednesdays (1-2.30pm)  (Dorrett Erskine; 07385 294820)
  • Warm Welcome at Pineapple House Monday, Wednesday and Friday, 10am-12pm

COUNCIL SERVICES & CITIZEN ADVICE

  • Citizen Advice (Birmingham) 0808 278 7990
  • Birmingham City Council Recycling / Waste Collection (rubbish) 0121 303 1112
  • Birmingham City Council Environmental Health 0121 303 6007
  • Birmingham City Council School Admissions 0121 303 1888

CRIME & COMMUNITY SERVICES

  • Crimestoppers (Anonymous Crime Tip-Offs) 0800 555 111
  • Victim Support 0845 303 0900
  • Rape Crisis  24/7 support line 0808 500 2222
  • Action Fraud 0300 123 2040
  • Mail Preference Services (stop unsolicited mail) 0207 291 3310
  • Telephone Preference Services (stop unsolicited calls) 0345 070 0707
  • West Midland Fire Service (safety advice and free safe well visits to install free smoke detectors) 0800 389 5525
  • Animal Cruelty RSPCA (The Royal Society for the Prevention of Cruelty to Animals) 0300 123 4999
  • Parking enforcement 0121 303 7617
  • Anti social behaviour 0121 303 1111
  • Emergencies in B’ham Parks 0121 464 8728
  • Abandoned vehicles 0121 3037613
  • Highways emergencies 0121 303 4149

DEFRIBULATORS AVAILABLE 24/7

  • The Hub, 318 Vicarage Road, B14 7NH
  • Co-op, Vicarage Road, B14 7NH
  • 45 Towpath Way, B14 6QB
  • Otterburn Health Care, Brandwood Park Road,  B14 6QX
  • 204 – 214 Sunderton Road, B14 6JN
  • Whoops A Daisy, on wall along Woodthorpe Road, B14 6EN
  • All Saints Centre, 2 Vicarage Road, B14 7RA

DENTISTS

  • Kings Heath Midlands Smile Centre, 306 Vicarage Road, B14 7NH, 0121 444 192

  • Bupa Dental Care, 108 High Street, B14 7LG  0121 483 4100

  • Kings Heath Dental Practice, 262 Alcester Road South B14 6DR 0121 444 1251

DOCTORS SURGERIES AND PHARMACIES

  • The Old Priory Surgery, 319 Vicarage Rd, B14 7NN 0121 444 1120
  • Vicarage Road Surgery, 302 Vicarage Rd, B14 7NH 0121 444 5959
  • Kings Heath Pharmacy, 294 Vicarage Road, B14 7NH 0121 4445049
  • Vicarage Pharmacy, 280 Vicarage Road, B13 7NH 0121 4441764
  • All Saints Medical Centre, 2A Vicarage Road,  0121 444 2005
  • Twilight Pharmacy, 128-130 High Street, B14 7LG 0121 4441179
  • Kingsfield Medical Centre, 146 Alcester Road South, B14 6AA  0121 444 2054
  • Featherstone Medical Practice,158 Alcester Road South, B14 6AA 0121 444 1186
  • Askers Chemist, 146 Alcester Road South, B14 6AA 0121 444 6234

DOMESTIC ABUSE SUPPORT

  • Birmingham City Council Domestic Violence 0121 303 0368 / 0121 303 0369
  • Gilgal (Refuge) 0121 773 1431
  • Cranstoun 0121 633 1750
  • WE:ARE Women’s Empowerment and Recovery Educators (courses Brandwood) 07497 105712
  • Birmingham & Solihull Women’s Aid Helpline: 0808 800 0028
  • Beyond the Horizon (Beauchamp Road). Providing domestic abuse support. 0121 444 5454
  • Mankind (supporting male victims of domestic abuse) 0182 333 4244
  • The National Domestic Abuse (helpline 24 hours) 0800 2000 247

EMERGENCY SERVICES & HOSPITALS

  • Police 999 emergency / 101 non-emergency
  • Water Leaks (Seven Trent) 0800 783 4444
  • Gas Leaks 0800 111 999
  • Electricity 0800 6783 105
  • QE (Queen Elizabeth Hospital Birmingham) 0121 371 2000
  • Solihull Hospital 0121 424 2000
  • NHS 111
  • Russells Hall Hospital 0138 445 6111
  • Birmingham Dental Hospital 0121 466 5555

FINANCE, DEBT & EMPLOYABILITY ADVICE

  • The Brandwood Centre (training, functional skills, CV writing) 0121 443 3310
  • Migrant Integration and Language Academy (MILA CIC). Support in Ukrainian, Polish, English and Russian languages. Benefit and Housing applications. Text 07356 075595. Drop in Wednesdays, 10am-2pm at New Life Baptist Church, 80 High Street, B14 7JZ 
  • (Birmingham) Department for Work and Pensions (DWP) 0121 626 2000
  • Birmingham City Council Housing Benefit 0121 464 7000
  • Birmingham City Council Council Tax 0121 303 1113
  • Adult Social Care Team – Drop in Surgery at Kings Heath Library (Thurs 10.15am-12.15pm)
  • Money Helper 0800 011 3797
  • Step Change (debt advice) 0800 138 1111
  • Consumer Helpline 0345 404 0506
  • Pension Services (below state pension age) 0800 731 0175
  • Pension Services (are state pension age) 0800 731 7898
  • National Debtline 0808 808 4000
  • Action Fraud 0300 123 2040
  • National Careers Service 0800 100 900
  • Pension Credit Helpline 0800 99 1234
  • PIP Enquiry Line 0800 121 4433

FOOD SUPPORT

  • Food Bank Breakfast (Just turn up). Kings Heath Elim Church. 159 Allens Croft Rd, B14 6PR. Second Tuesday of the month 9-10am.
  • Food Bank. Kings Heath Community Centre (Heathfield Road). Mon 12-2pm. 0121 464 671
  • Food Bank B30. Cotteridge (23A Watford Road). Tuesdays 13.30pm. 07582 143972.
  • The Pantry (Food Bank). Yardley Wood Baptist Church. 0121 474 5814. B13, B14 & B28. New members welcome. Wednesday 10.15-12.45 and Friday 9.45-11.45am.
  • Kings Heath Food Bank. 240 Alcester Road South, B14 6DR. Friday 9.30-11.30. Saturday 11-12.30. Referrals not required.
  • Food pantry Billesley Ark. 725 Yardley Wood Road. 0121 441 4556 (opt 1) Tuesdays between 9.30am-12pm.

HEALTH & DISABILITY SUPPORT

  • Cuppa Squad (diabetes support group) 0300 4 66 66 66
  • Easy Living (mobility / stairlifts Northfield) 0121 475 9494
  • Living Made Easy (information on equipment) 0300 999 0004
  • Focus (advice, aide for visually impaired/blind based in Harborne) 0121 393 4849
  • Warstock Lane Centre 0121 301 3450 Mental Health support, Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.
  • Birmingham National Childbirth Trust (support line) 0300 330 0770
  • Dementia / Alzheimer’s Support and Advice 0333 150 3456
  • Scope (advice and support for disabled people) 0808 800 3333
  • Diabetes UK 0345 123 2399
  • Macmillan Cancer Support 0808 808 0000
  • Stroke Association 0303 303 3100
  • Hospice UK 0207 520 8200
  • Marie Curie 0800 090 2309
  • RNIB (advice for those who are blind and services including, transport, shopping social clubs and home visits) 0330 555 0310 or 0808 808 0123

HOUSING & HOMELESSNESS

  • Sifa Fireside 0121 766 1700
  • Cranstoun 0121 633 1750
  • Birmingham City Council Homelessness 0121 303 7410
  • Housing Ombudsman Service 0300 111 3000
  • Shelter 0808 800 4444
  • Betel UK Furniture (pre-loved furniture) 0121 594 0930
  • Trident Reach 0800 111 4223

LGBTQ+ SUPPORT

  • Birmingham LGBT Centre (LGBT+ Wellbeing, Domestic Abuse, Sexual Health) 0121 643 0821

MENTAL HEALTH SUPPORT

  • Birmingham and Solihull Mental Health & Wellbeing Service ( own GP referral) 0121 301 2525
  • Birmingham Mind (urgent mental health support 24/7) 0121 262 3555 or 0800 915 9292
  • Samaritans (24/7) 116 123
  • Text Shout to 85258. Free, confidential 24/7 text messaging service
  • Relate (relationship counselling) 0121 643 1638
  • SANEline. Out of hours service 4-10pm. Free call back service (age 16+) Leave your first name and contact number. 0300 304 7000
  • Re-think (mental health) 0300 500 0927
  • Birmingham Healthy Minds (self-referral Northfield) 0121 301 2525
  • Thrive social and therapeutic gardening groups (Kings Heath Park) 0121 293 4531

OLDER CITIZEN SUPPORT

  • Age Concern (life planning, wills, power of attorney, equity release) 0121 362 3650
  • Age Concern (befriending service telephone and visits) 0121 362 3650
  • Age Concern (day care) 0121 362 3650
  • Age Concern 0121 437 0033 / 0121 444 0029
  • Pastoral Care (taking people for shopping, medical appointments, visiting people) 0121 471 2379
  • Age UK (information and advice) 0121 437 0033
  • Re-engage (monthly tea parties for age 75+ who live alone) 0800 716 543
  • Independent Age supports older people facing financial hardship by offering information, advice and support, ring if worried about scams. 0800 319 6789
  • Silver Line (older people helpline, can just chat open 24/7) 0800 470 8090
  • Age UK national advice helpline 0800 678 1602
  • Attendance Allowance Helpline (Age UK can support you to complete claim forms) 0800 731 0122

TRANSPORT

  • Community Transport Birmingham 0845 209 0190
  • Ring and Ride 0121 327 8128
  • TOA Taxis 0121 427 8888